Faq


1) What are your delivery times?
Reply: As soon as the order is made with the respective payment you will receive a confirmation email from our site. Delivery times may vary depending on the availability of the product. If it is ready for delivery from 3-7 days. Conversely, however, even more than 30 days.
2) Who are your couriers?
Reply: Bartolini and SDA. Both for Italy and abroad.
3) Do you return?
Ans .: yes, only in cases where the game should reach its destination seriously damaged.
4) What are the payment methods you accept?
Ans.: Bank transfer payable to Paradiso Gonfiabile S.r.l IBAN: IT 03 O 02008 04030 000011146103 or with paypal card.

Paypal is one of the most used payment systems on the Web to make payments in absolute security without having to reveal your credit card number. If you want to learn how to make a payment with Paypal, you must first connect to the PayPal website and log in to your account by typing your access data (e-mail address and password) at the top left and clicking on the Login button.

PayPal allows you to make payments also by credit card or prepaid card to all users who are not yet in possession of an account and need to make payments through the service. Everything in a safe and super-simple way. Below are the forms that will be shown to you in the payment.

  • Select the button: pay with a card
  • At this point the screen below will appear, you will have to choose the circuit of the card in your possession, enter the required data and continue with the transaction.
5) If the package arrives damaged, who should I contact?
Reply: Our offices are always at your disposal for any eventuality. Feel free to send us a photo with the damaged package by email, to the address you find on our Home page.
6) If there are product defects on delivery what should I do?
Reply: If defects should arise on the product at the time of delivery, the goods must be picked up with reserve and reporting any anomalies at the bottom of the transport document, in the case of deliveries to companies. Otherwise instead for delivery to private individuals, the consumer has the right to withdraw without indicating the reason within 14 days. working hours from delivery. In any case, we advise you to consult our general conditions of sale.
7) Is it also possible to buy from private individuals on your e-commerce site?
Reply: Yes, the important thing is to be registered with all your personal data and contacts.
8) Is it possible to track my shipment?
Reply: Yes it is possible, in fact, once you receive the order confirmation email, you will also receive the email with your tracking code. So you can know where your order is at any time.
9) Is it possible to pay cash on delivery?
Reply: No, it’s not possible. We wanted to avoid cash on delivery as it involves additional costs. Our payment methods are among the safest and most used methods for online sales.
10) Do you have a toll-free number through which you can receive assistance?
Ans.: we do not have a toll-free number, but in case of assistance, you can contact us on the numbers on the website, or on Skype: “Pgoplay- System Equipment” during office hours 9-13 15-18.
11) Are the games certified?
Reply: On our e-commerce showcase not all games are pgoplay branded. But we can assure you that all the games have been designed and approved according to European regulations

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